Refund Policy
Thank you for dining with Crust & Craft Pizzeria. We take pride in the quality of the fresh ingredients and pizza we serve to our customers. Our refund policy is in place to ensure customer satisfaction with both our product and service.
Cancellation Policy
If you need to cancel your order, please contact us at +39 081 123 4567 as soon as possible. Order cancellations are only accepted before the order has been prepared. Unfortunately, once the order is in preparation or already out for delivery, we will not be able to cancel it.
Refund Eligibility
You are eligible for a refund or exchange if:
- The item you received is significantly different from the description provided on explorationspace.sbs, or
- You received the incorrect order.
To be eligible for a refund, you must contact us within 2 hours of receiving your order. Kindly provide your order number, a description of the problem, and any supporting photos or documentation. This will help us assess the issue and ensure that we provide the best solution.
Process for Handling Refunds and Exchanges
If your return is accepted, we will inform you of the approval of your refund or exchange. Refunds will be credited back to your original method of payment within a certain amount of days, depending on your card issuer's policies.
For exchanges, we will prepare a new order and arrange for delivery or pickup as necessary. We aim to resolve all issues promptly and efficiently, ensuring your satisfaction.
Exclusions
Please note that we do not offer refunds or exchanges for:
- Any food item that has been consumed or discarded.
- Orders made with incorrect information provided by the customer.
- Any inconvenience caused by a late delivery if the order was placed during peak hours or under adverse weather conditions.
- Minor discrepancies in product descriptions or images that do not affect the overall quality or taste of the food.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at +39 081 123 4567. Our customer service team is dedicated to ensuring your satisfaction and will assist you with any issues regarding your order.
Last Updated: March 10, 2023
Crust & Craft Pizzeria Team
17 Pizza Street, 80132, Naples, Italy